Privacy Policy

Introduction

Welcome to the Remora Electrical privacy notice.

Remora respects your privacy and is committed to protecting your personal data. This privacy notice explains in detail the types of personal data we may collect about you and what we do with your personal data. It also sets out what we do to keep your personal data secure, as well as your rights in relation to the personal data we hold about you.

Key Summary

Remora is committed to ensuring that your personal data is used correctly and in accordance with the highest standards of Data Protection Law. If you are simply browsing our website, we will not collect any of you personal data. This website will only collect data that you enter into it, for example, if you sign up for email alerts or if you submit a form. If you subscribe to any of our mailing lists, we will obviously use your information to send you the information you have requested.

As with any modern website we use cookies to collect information about the usage and performance of our website. This information is however anonymous and, other than your IP address, cannot be linked to yourself. We use this information to analyse usage of our website, to improve its performance and to inform decisions about content, layout and our services or products.

CONTROLLER

Remora Electrical Limited is the controller and responsible for your personal data (collectively referred to as "Remora", "we", "us" or "our" in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

CONTACT DETAILS

Full name of legal entity: Remora Electrical Limited Email address: privacy@remora.net (For queries which do not relate to this privacy notice, please use sales@remora.net) Postal address: Unit 8a Shortwood Business Park, Barnsley, South Yorkshire, S74 9LH

What Personal Data Do We Collect And Why?

Personal Data Provided by You.

Visitors Only

If you are just browsing our website we will not collect personal data, other than your IP address collected through our cookies. We will collect information about your usage of our website through cookies. Please see our Cookie Policy http://remora.net/main/footer/Cookies This information is statistical and aggregated and is not processed for the purpose of understanding your particular usage of the website. We collect this information so that we can: * tailor and personalise user experience; * monitor our website usage to improve its content, layout and performance; * improve our services and products;

Information You Submit

We process personal information about you such as your name, address, email address and telephone number and anything else that you provide us, when you contact us by filling in an enquiry form, complaints form, or placing an order on the website, in order to respond to the enquiry or complaint you are making. We also collect personal information when you contact us, send us feedback or complete surveys which we use to improve our services and products in the future.

Marketing Emails

If you sign up to receive our marketing emails, we will use your name and email address to send you the material you have requested. You can unsubscribe at any time by contacting us at the details set out above or clicking the "unsubscribe" link in the emails that you receive.

Personal Information About Other Individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can.

Sensitive Personal Data Provided by You

We do not collect any sensitive personal data about you.

How do we use your Personal Data?

We may process your personal data for the following purposes, depending on how you interact with us.

• To process and complete the delivery of orders you place with us.

Without your personal data, we would not be able to facilitate the processing of orders you place with us and complete the delivery of our services.

• To respond to your queries and complaints

Without your personal data, we would not be able to effectively respond and handle queries or complaints. We may keep a record of our correspondence to demonstrate how we communicated with you throughout. We will do this on the basis of our legitimate interests and our legal obligations.

• To comply with our legal and regulatory obligations

In order to meet our legal and regulatory requirements. We are required to send you communications known as ‘service messages’ in order to inform you about changes to the services we provide you. For example; changes to terms and conditions and privacy policy, reserve and collect order confirmations and proof of payment confirmations. These service messages will not include any promotional content.

• To analyse, test and improve our systems and databases

We may use your personal data to ensure that our systems are tested thoroughly. This ensures that the system can cope with comparable volumes of information, that a wide range of realistic scenarios are covered, and that the test will reflect all the possible combinations that occur in the real environment. Test systems are isolated from external networks to ensure that live systems are not compromised. In addition, to ensure data is not compromised, we carry out various risk assessments, and have implemented safeguards to ensure data security. We will do this on the basis of our legitimate interests.

• To develop new and improved products and services, including conducting market research and product analysis

For this purpose, we will use cookies to personalise your next visits to our websites and to measure volumes and patterns of website usage. Full information can be found in our Cookie Policy http://remora.net/main/footer/Cookies. This includes information on how to adjust your browser settings to accept or reject cookies. We will do this on the basis of our legitimate interests.

• For training and quality purposes

We are continually reviewing the quality of the services we provide in order to improve your experience with Remora. We will do this on the basis of our legitimate interests.

• To keep you informed about relevant products, special offers and market news

For existing customers who currently agree to receive marketing, we will continue to send you relevant products, special offers and market news unless you tell us otherwise. We will rely on our legitimate interests and the soft opt-in exception made available by the Privacy and Electronic Communications Regulations 2003 to do this.

For new customers, we will only keep you informed about relevant products, special offers and market news where you have explicitly consented.

You are free to opt out of receiving marketing communications from us at any time by one of the options set out in the "My Account" section of this website.

Your Data Protection Rights

You have a number of rights under Data Protection Law which, in certain circumstances, you may be able to exercise in relation to the personal data we process about you. This includes:

Right to Access

You have a right to receive a copy of the personal data we hold about you. This is commonly known as a Data Subject Access Request.

Right to Data Portability

You have a right to receive certain information you have provided to us in a ‘machine-readable’ format and/or request that we transmit it to a third party.

Right to Erasure

You have a right to request that we erase your personal data. However, we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Right to Object

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Right to Lodge a Complaint

You have the right to lodge a complaint with your national data protection authority. Further details can be found in the “Contact Us” section of this Policy.

Right to Rectification

Where your personal data is inaccurate, out-of-date or incomplete, you have the right to request an amendment to it.

Right to Withdraw Consent

Where you have given us your consent to process your personal data, you have the right to change your mind at any time and withdraw that consent.

If you wish to exercise any of these rights, please get in touch by using the details in the “Contact” section below.

Managing your marketing preferences

There are a number of ways you can update or stop direct marketing communications from us:

Click the ‘unsubscribe’ link in marketing email communication that we send you. We will then stop any further emails from. Please note unsubscribe links are not sent on service emails. If you have a Remora Electrical account, login into your account, visit the ‘My Account” section of the homepage and click on the “Manage my Communications” link. Email Privacy@remora.net or call 01226 352 000 Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.